A
Brief History
The
Saturday Audio Exchange opened in 1982 with a pretty simple idea,
which was to open a small used audio store a few hours a week. The
owner of the store, Andy Zimmerman, had already owned a couple of a
hi-fi stores at different times, one down in De Kalb, Illinois when he
was a student at NIU, and another in the mid 70's in Chicago. The
second one was a store called Hear Again, which is still remembered
fondly by a lot of people in Chicago. It was a small used audio store
(are we seeing a pattern here?) that bought, sold and traded all sorts
of audio stuff, from dumpy 8 Tracks to the high end stuff (Quad 8
tracks?). He later sold his half of the store to his partner and went
into a non-stereo business. A few years later he got the bug to be
back in the stereo business, but really didn't have the time to open a
full time store, so he started Saturday Audio Exchange, a used hi-fi
store open only 101/2
hours a week. It seemed like
sort of a crazy
idea at the time, but here we are, into our 22nd(!) year.
Still open on Thursday nights and
Saturday afternoons, but now
the store is open on Sunday to make life a
little more convenient for our customers.
What's With The 10½ Hours A Week?
There are a lot of
benefits to only being open a limited number of hours. One is keeping
costs down. Not many people are out buying stereo equipment on a
weekday afternoon. So why spend the money on having a fully staffed
store open if no one's coming in? We have found it's much more cost
effective to have a large part time staff working limited hours. That
way we can hire knowledgeable and experienced people that we otherwise
could not afford. So you can get a great deal and great help picking
the gear you want. And since no one is on commission you can be
confident the advice you get isn't biased by somebody's paycheck.
Also, since almost everybody here works somewhere else most of the
time, we're happy to be here and avoid "Retail Burn-Out." The bottom
line is that by running a cost effective store we keep prices down so
you can save some bucks on quality gear and still get all the
qualified sales advice you want.
So What Do We Have?
We have
changed a lot over the years, and now sell as much new equipment as we
do used, from companies like Harman / Kardon, NAD, Denon, Musical
Fidelity, Sunfire, NHT, PSB, Sumiko, Grado, Tara Labs, Audioquest and a whole lot more.
We are always looking for great buys on new, used, demo and close-out
audio gear so we can continue to offer the wide range of gear at great
prices that our customers have come to expect. We figure about 75% of
our customers are referred to us by previous
clients because people appreciate the great gear, assistance
and deals we've been offering all these years. So if you're looking to
buy, sell or trade some equipment please come on by, give us a call,
or send us E-mail.
Support Your Local Retailer!
A quick
editorial piece if you don't mind. As much as we love to do business
with everyone, everywhere, if you see something you want locally and
the price is reasonable, buy it from them! While getting the lowest
price is nice, the only way the audio business can thrive and continue
to offer innovative and better sounding gear is to have a large amount
of knowledgeable independent audio stores. Developing a good
relationship with a local dealer will always provide you with the best
chance of getting you the sound you want, even if it costs you a
couple of extra bucks. But if you can't find the equipment or help you
need locally please don't hesitate to give us a call.
Return
Policy
All new and used units sold with a
warranty are allowed a 90 day period in which you are entitled to
trade the unit back for full purchase price ( less any shipping
charges) towards any other unit we have in stock.
Items from the "Deals Page", are excluded from
this policy, though we of course will honor the factory warranty.
Any unit sold "As
Is" is not entitled to the 90 day trade back policy. Any unit which
proves to be defective within ten days of delivery may be credited or
exchanged for a replacement of the same model. In the event a
replacement unit cannot be supplied we will refund the unit's purchase
price. Saturday Audio Exchange will pay shipping costs for replacement
merchandise. Any non-defective merchandise returned for credit will be
subject to a 15% restocking charge, with all
shipping charges the responsibility of the buyer.
Any other arrangements must be made with us beforehand. Please
call us at 1-800-970-HIFI for a return authorization number. No
returned merchandise will be accepted without a valid return
authorization number on the shipping label.
All returned merchandise must be in original carton with all
manufacturers included accessories. Missing accessories will result in
a reduced credit amount by the actual replacement cost of those items.
All warranty cards (if initially provided by the manufacturer) must be
left blank. Merchandise initially returned as defective, whose defect
cannot be verified, will incur a 15% restocking charge. Merchandise
initially shipped 'double-boxed' must be returned to Saturday Audio in
the same fashion.
We accept checks and
all the major credit cards.
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